Shipping, pickup & returns

A few helpful details before you order. If you need a hand, call the store—we’re happy to help.

Standard shipping

Standard shipping to the contiguous United States, including Washington, D.C., is $9.99 on orders under $200 and free on orders of $200 or more.

The $200 minimum is based on your merchandise total after discounts and before tax.

Shipping to Alaska, Hawaii, and other available U.S. destinations is $9.99. The free-shipping offer applies only to the contiguous United States. Available destinations and charges are shown at checkout.

We currently accept U.S. shipping addresses only.

Pick up in Mesa

Free store pickup is available at 136 W. Main St, Mesa, AZ 85201. Choose Pickup at checkout when it is available for your order.

Our regular hours are Monday–Saturday, 10 a.m.–6 p.m. We are closed Sundays.

Questions about shipping, pickup, or timing? Call 480-833-0733 or email pomeroysclothing@gmail.com.

Returns within 30 days

You have 30 days after receiving your item to request a return. Items must be unworn or unused, with their tags and original packaging, and in the same condition you received them. Please have your receipt or proof of purchase.

To start a return, email pomeroysclothing@gmail.com. Please request approval before sending anything back.

Pomeroy’s covers the cost of the return shipping label for approved returns. We will send you the label and instructions. The label cost will not be deducted from your refund. Items sent back without first requesting a return will not be accepted.

Our return address is Pomeroy’s Men’s Store, 136 W. Main St, Mesa, AZ 85201.

Items that cannot be returned

  • Items marked clearance or final sale.
  • Special orders, personalized items, and custom products.
  • Items that have been altered, including hemming and belt straps cut to size.
  • Gift cards.

A regular discount or package price does not, by itself, make an item final sale. The other conditions above still apply. Please contact us before ordering or altering an item if you have questions about its eligibility.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us immediately if anything is damaged, defective, or incorrect so we can evaluate the issue and make it right.

Exchanges

The fastest way to get a different item is to request a return and, once it is accepted, make a separate purchase for the replacement.

Refunds

We will notify you after receiving and inspecting your return and let you know whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may need additional time to post the refund.

If more than 15 business days have passed since approval, please contact pomeroysclothing@gmail.com.